Standard loss represents 2.5% of the total calculated quantity and covers breakages occurring during transport and handling on site. This does not include damage caused by improper storage or extreme weather conditions.

The maximum allowed tolerance is ±3% relative to the reference value established in the product's technical data sheet. Measurements are taken for each batch, and deviations are automatically reported in the dashboard. Exceeding this limit triggers a mandatory notification to the quality officer.

The default time window is between 07:00 and 16:00, Monday to Friday. For sites with traffic restrictions or extended hours, the contractor may request a customized window at least 48 hours in advance. Delays exceeding 30 minutes are automatically recorded in the delivery report.

Visible damages must be reported in the application within a maximum of 2 hours from unloading, accompanied by a photo. The system generates an electronic report that is sent to both the supplier and the site manager. Repair costs are automatically deducted from the next invoice if the damage exceeds 1% of the batch value.

If the compressive strength of a batch is below the minimum value specified in the contract, the batch is marked as non-conforming and its use in active estimates is automatically blocked. The contractor may request a retest within 5 working days. The costs of the retest are borne by the supplier if the non-conformity is confirmed.